What’s Going on With My Feedback

Hello Windows Insiders!

We have been hearing from you that not knowing when the feedback you submit has been turned into bugs and fixed has been frustrating. We’re happy to tell you that we are not addressing this issue in one way, but in THREE ways. We have created a “something for everyone” model of letting you know (per a Twitter question I posed a few weeks ago around “how do you want to find out a feedback you filed has been fixed”).

1. The Blair SIUF Project

We announced this at Ignite 2017 during our Windows Insiders 4 Business session and it was received well in the audience. This project is named after Blair Glennon, who leads our Insider Insights. Some of you might be seeing a new kind of SIUF (System Initiated User Feedback) aka those popups that show up on your taskbar asking you what you think of a specific feature. This SIUF will say something like:

Popup screen reading "You gave feedback on Mail or Calendar live tiles being out of date. Was this problem fixed?"

We started rolling out these SIUFs a few weeks ago, so if you see one of these, please do respond to it so we can see if this “close the loop” mechanism is working.  We started with the Insider who submitted the original piece of feedback that resulted in the fix and expanded this to the Insiders who upvoted the original piece of feedback.

2. Email notifications

We heard your feedback — that you like to get notifications about the program through email — so you will also start seeing the same message from the SIUF’s above in emails sent to the MSA you used to sign up for the program.  Don’t worry, if you respond to the SIUF in our first group, we won’t email – we wait a short amount of time to allow you to respond to the original SIUF and follow up with an email like the below:

Email with "You gave feedback on Mail or Calendar live tiles being out of date. Was this problem fixed?"

3. Feedback Hub Notifications

Starting now, you will notified about important events regarding feedback you submitted in the Feedback Hub itself. Look for the Changes Made filter to look at ONLY the feedback there have been important changes to.

We appreciate your desire to influence this product we all love so much. If you have submitted a very impactful feedback item that we fixed in the Fall Creators Update, we have also provided you with a three month LinkedIn Learning subscription so you can continue to learn and grow.

Feedback hub message "Changes Made: We've made changes base on this feedback. Try them ou in app version 1.1708.2431.0 or higher. Check the app store for updates. If you think there's more we can look into, please leave a comment! Read the Microsoft response for more info."

Thank you for being a Windows Insider!

-Dona