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How to provide effective feedback

One of the benefits of being a Windows Insider is knowing that your feedback has the potential to change and improve Windows for users around the world. The more detailed and actionable your feedback, the more effectively our engineering teams can identify and respond to this feedback.

To provide feedback, simply visit the Feedback Hub app in your Start menu. When providing feedback in the Feedback Hub, please review "Send feedback to Microsoft with the Feedback Hub app" and consider the following tips.

Check for existing feedback

Before logging a new piece of feedback, check to see if someone else has already requested or reported it. If they have, please “upvote” the existing feedback instead of creating a duplicate submission, and add comments that provide clarity to existing information or add scenarios to review.

Search for existing feedback

To search for existing feedback, use the search bar on the main page of the Feedback Hub, or in the Feedback section, and begin narrowing down your search by typing in keywords (Task View, Magnifier, etc.) to see a list of existing collections and feedback items, and narrow down your search from there to see if yours already exists.

By clicking the link next to “Filters” at the top of the Feedback section, you can filter between Problems and Suggestions. You can filter feedback that’s already been addressed or needs more information, and feedback where someone from Microsoft has already posted a response.

You can also filter to different categories and subcategories of feedback by clicking the link next to Categories. If you find the feedback you’re looking for, click the upvote button and add comments that provide clarity to existing information or add scenarios to review if needed. If you didn’t find existing feedback, click “Add new feedback” and go from there.

Look for Collections

Additionally, look for collections in your results. Collections gather together similar feedback and were created based on your feedback about duplicate feedback entries in the Feedback Hub. Collections are identified with an icon next to their title, so you can easily tell them apart from individual feedback. The upvote count you see on a collection totals the upvotes that are represented by all the duplicate feedbacks that have been added to the collection. The title of a collection describes how Microsoft has understood the sentiment of the collection. Use and share your thoughts in a joint comment thread with other users and us. You can learn more about collections here.

Add new feedback

Use a descriptive title when submitting new feedback

Descriptive and precise titles help Windows engineers understand the issue being reported. An example of a good title: “Groove crashes with error 80041007 when connected to Bluetooth.”

Select the correct category for the issue or request being submitted

The Feedback Hub will automatically select a category based on the title you gave to the feedback item. Use the drop-down menus to check that the category is accurate or if it requires changing. The correct category is important for accurately submitting and processing feedback. Logs and system settings may be collected depending on the category of feedback being submitted. For example, we may not be able to address a Bluetooth bug that gets filed against the Start menu because we would not receive the correct logs.

Provide feedback items one at a time

Providing feedback one item at a time ensures the correct logs and data are received with each submission.

Provide a clear and thorough description of the issue

When sharing additional details, it is important to provide as much detail about the issue as possible. For example, include steps to reproduce the issue, attach screenshots (if applicable) and use the “reproduce issue” option, if available for the type of feedback being submitted.

Provide additional information

Sharing additional information is extremely helpful in describing the issue and showing details of the experience being reported.  There are several ways to do this: attach a screen shot, attach a file (such as a dxdiag, .cab files, or other) and/or recreate the problem (Capture Mode). If you’re able to reproduce the issue, then Capture Mode is extremely helpful because we can capture detailed logs while the issue is happening.

Use Capture Mode

Capture Mode is an important method of bug re-creation that provides detailed logs for Windows engineering teams to review.  To use this process, follow the steps below.

  1. Create a new feedback item.
  2. Select “Problem”.
  3. Fill in the title and detail fields as appropriate.
  4. Select the appropriate category and subcategory drop-downs.
  5. If applicable, you will see a section titled “Recreate the problem”.
  6. Select the appropriate type of logging you’d like to attach.
  7. Click “Start Capture”.
  8. [Reproduce the issue you’re sharing feedback about.]
  9. Click “Stop Capture”. You’ll see a note that the log files are now attached to your feedback.
  10. Submit your feedback item. All appropriate logs and data will auto-attach to your submission.

Share your submission

After you submit feedback, you will be able to share your submission with other Insiders.  They might be experiencing the same issue as you or want the same feature/change that you’re suggesting. You may also be asked to share a link to your feedback, if you are communicating directly with a Microsoft engineer. To create a feedback link for sharing, please review the following steps:

  1. Open the Feedback Hub.
  2. Navigate to the Feedback tab.
  3. Search for and navigate to the feedback item you’d like to share. If looking for feedback you have created, click the My Feedback tab at the top.
  4. After selecting the proper feedback item, click the Share button in the upper right corner. A small window will display with the newly created link.

Submit and track feedback on behalf of your organization

You can track feedback submitted to the Feedback Hub by you and others in your organization (AAD account registration required). For details see: Windows Insider Program for Business–feedback.

Check the status of feedback

As Microsoft engineers process your feedback, you’ll see a banner appear on the feedback item confirming its status. There are five possible states:

  • We've Got It: Your feedback has been successfully submitted and is currently being reviewed by an area expert.
  • Looking into It: Your feedback has been reviewed, and we are currently investigating the best course of action to address the problem or suggestion.
  • Working on It: We’re working on making improvements to the experience based on the feedback you’ve shared.
  • Changes Made: We’ve made changes based on this feedback! The feedback item will let you know whether they’re available on your current build or app version, or whether you’ll need to update to see them. If you think there’s more we can look into, please leave a comment!
  • Needs more info: We need your help to understand this issue better. Please review our comments and add details below by recreating the problem or attaching files or screenshots.

When the state changes, you and other Windows Insiders who have upvoted the feedback will receive a notification from the Feedback Hub about the change.

Providing translation feedback

Thanks to everyone who submitted Windows translation suggestions through Feedback Hub’s Language Community tools. These contributions are important to us, and we appreciate the efforts taken to improve Windows quality.

While the Language Community tools provide a unique way to submit translation feedback, we’ve decided to consolidate our efforts into a single approach. Moving forward, we ask you to submit translation feedback using the same process as for general Windows feedback. From Feedback Hub, go to Feedback and select the Add new feedback button to suggest an improvement. We’ll remove Feedback Hub’s Language Community tools in an upcoming release, and we’ll remove the Language Community App from the Microsoft Store.

We encourage you to keep submitting Windows translation feedback. As always, these issues will receive a high level of attention and care.